CONVENIENT SERVICES

ADDITIONAL GUEST SERVICES

• How do I get to Hakuba Grand Apartments?
  • Hakuba is a three and a half hour scenic drive from Tokyo. However if you prefer an experience on Japan’s world famous Shinkansen, the bullet trains operate a frequent short one and a half hour service from Tokyo to Nagano Station. You can then arrange for a private transfer from Nagano Station directly to Hakuba Grand Apartments which will take about forty five minutes. Please contact our friendly members of staff who are fluent in both English and Japanese to make your arrangements.
• What about my luggage?
  • If you prefer to send your luggage ahead of you to Hakuba Grand, you can easily do so by luggage couriers available at Narita and Haneda airport as well as Tokyo station. Simply head to the Yamato counter at the airport/train station upon arrival and provide the address of Hakuba Grand and the preferred date of arrival. Your luggage will be waiting for you in your apartments when you arrive. You can also make arrangements to send your luggage to the airport separately if you prefer not to lug your luggage and ski equipment back with you. A daily luggage courier service is available for your convenience. Please contact our friendly members of staff who will assist you with this arrangement.
• In need of supplies?
  • We provide complimentary shuttles to the local supermarkets such as Apple Land and Co-op where you will be able to satisfy most if not all of your grocery needs. Please contact our friendly members of staff for further information on shuttle timings. We can also assist with restaurant bookings in any of Hakuba’s delightful local restaurants.
• How do I get my lift pass?
  • All mountain lift passes can be purchased at any of the 8 ski resorts in the Hakuba Valley- Happo One, Hakuba 47, Hakuba Goryu, Hakuba Iwatake, Cortina, Norikura, Hakuba Minekata, Tsugaike Kogan and Sun Alpina Sanosaka.
  • For more information on each ski resort, please see below “What are the resorts like?”
  • You can purchase lift passes for two to seven days (which also can include one to two rest days). You will be presented with a series of vouchers which you present at the lift ticket office at the resort you wish to ski at that day. You are only able to ski one mountain per day.
  • Please contact our friendly members of staff for more information regarding the different types of lift passes, prices and places to purchase your lift passes.
• Want to learn to Ski or Snowboard?
  • Hakuba Snowsports are based at Goryu Imori where their group lessons are held. Private lessons can also bearranged at any other of Hakuba’s resorts and guests can also be picked up from the Hakuba Grand for private lessons. Evergreen Outdoor Centre conduct all lessons at Happo One. Please contact our staff members for any further information you may require. We recommend that lessons are pre-booked prior to your arrival to avoid disappointment as lessons can be quite full especially during peak season.
  • Hakuba Ski Concierge is a small boutique ski school which provides exceptional service with door to door transportation services and customized lessons for skiers and snowboarders of all levels.
• Where can I hire my skis/snowboard?
  • There are many rental shops within close proximity to the Hakuba Grand. Rhythm Ski/board rentals are the latest addition to Hakuba’s winter scene and provide good equipment. Central Snowsports are also another option for your equipment needs.
• What if I don’t Ski or Snowboard?
  • There are plenty of interesting and wonderful tours available in the surrounding areas. Monkey tours are most popular in Hakuba where day trips are organized for guests who wish to observe the world famous Jigokudani wild monkey hot-springs; home to about 200 wild monkeys who spend their days soaking in the natural hotsprings, keeping warm from the harsh winter. Japanese cooking classes are also popular along with snowshoe tours (booked via Evergreen Outdoor Centre) and of course the ultimate relaxation experience in Hakuba’s natural onsens. For further information please contact our friendly staff at the front desk for assistance and bookings.
• Are you open in the Green Season?
  • Yes we are! Hakuba is not only famous for its impressive snowfall and powder conditions, but is also rampant with adventure seekers during the green season when the white mountains are transformed into an extensive playground for mountain bikers and trekkers alike. Hiking, mountain biking, canyoning, rafting, canoeing and night firefly tours are to name of a few of the green season activities available in Hakuba during the green season.
• What are the resorts like?
  • HHakuba’s ski resorts cater for all levels of skiing and snowboarding. The largest amount of vertical is offered from Happo One. From the dramatic peaks of the Northern Alps to the gentle rolling slopes of the Tsugaike, to downhill and ski-jumping made famous during the 1998 Winter Olympics, each unique skiing area in Hakuba has something different to offer skiers and boarders. One thing’s for certain, skiing or boarding in Hakuba is unlike skiing any other Japanese resort. It’s variety on and off the slopes that are almost guaranteed to keep you sufficiently entertained during your stay. The ski Hakuba season is from December to April. The ski season is from December to April.
  • Hakuba Connect provides up to date detailed information on all of Hakuba’s ski resorts.
• Apartment Information
  • – All apartments have complimentary WIFI and Amazon Prime T.V Service with English movies available. Guests can access their personal Netflix account via Amazon T.V.
    – All apartments and interior of the Hakuba Grand is non-smoking(including e-cigarettes).
    – A baby cot is available upon request at a cost of 3000yen per stay.
    – Check in 3:00pm and Check out 10:00am.
    – Linen is changed every 4 days during stay. Fresh Towels, bathmats and facecloths are available anytime from the Linen Room.
    – Rubbish is removed from the apartments daily.
    – A complimentary shuttle service is available to/from the supermarket departing/returning every 30 mins between 4:00pm and 7:00pm.
    – A complimentary shuttle service is available to the Happo Gondola, Evergreen Ski School or Happo Sakka Slope each morning from 7:45am until 11:00am.
    – A complimentary pick-up/drop-off service is available for guests arriving/departing from Hakuba Train Station or Happo Bus Terminal. If pick-ups are required from these locations, if possible please inform us of time and location at least 24hrs prior to your arrival.
    – A complimentary welcome set containing Cornflakes, Bread, Eggs, Bananas, Jam, Butter, Olive Oil, Sugar, Salt, Pepper, Water, Fruit Juice, Tea, Coffee and Milk is provided.
    – A large ski/snowboard storage room equipped with drying room is located on the ground floor for storage of all equipment.
    – The laundry is located on the ground floor and is equipped with coin operated washing machines and dryers.
    – Staff on site from 07:30 until 19:30 for any assistance that guests require. Staff will also be waiting on site for late night arrivals.